🐺 狼人J是你You Are Werewolf

玩家支援與客服中心 Player Support & Help Center

歡迎來到「狼人J是你」官方客服支援中心。無論您在遊戲連線、語音播報、板子規則、帳號問題或提出建議，我們都很樂意為您提供協助！ Welcome to the official support hub of You Are Werewolf. Whether you encounter networking issues, voice playback trouble, game rule questions, or have balance suggestions, our support team is here to assist you.

📬 聯絡官方客服Contact Support Team

      客服專用信箱 (Support Email)Official Support Email：werewolfbay.service@gmail.com

      服務時間 (Response Window)Response Window：
      週一至週日。我們會在收到信件後的 24 至 48 小時內 儘速回覆並為您排查處理。
      Monday to Sunday. We usually reply within 24 to 48 business hours.

      來信建議Helpful Info：
      若為連線或對局異常，建議於信件中附上您的「房間號碼 (Room ID)」、「發生時間點」及「手機型號與系統版本 (iOS / Android)」，能大幅加快排查進度。
      For in-game connection or rule issues, please include your Room ID, approximate timestamp, and device model / OS version for faster diagnosis.
    

💡 常見問題與障礙排除Frequently Asked Questions (FAQ)

語音Audio Q1: 進入遊戲後法官播報沒有聲音，該如何排查？ Q1: No sound from the voice judge during the game?

1. 請檢查手機側邊的「靜音開關 / 勿擾模式」是否開啟（特別是 iPhone）。
2. 請在 App 右上角確認「聲音音量」未被設為 0，且個人手機媒體音量已開啟。
3. 如使用藍牙耳機或外接喇叭，請確認藍牙連線穩定未休眠。 1. Check if your phone's physical silent switch or Do Not Disturb mode is on (especially on iOS).
2. Ensure the in-app volume slider in the top bar is not muted, and your media volume is turned up.
3. If using Bluetooth headphones or external speakers, verify the connection is active.

連線Network Q2: 對局中如果不小心斷線或切換 App，房間進度會卡住嗎？ Q2: What happens if I disconnect or switch apps mid-game?

不會！系統具備高強韌性自癒機制：
• 自動斷線重連：重新打開 App 即可無縫接續當前局勢。
• 房主無縫託管 (Host-Handoff)：若房主離線，系統會自動將裁判推進權限暫時委派給場上其他存活玩家；原房主重連後可一鍵取回權限。
• 畫中畫 (PiP) 模式：支援 iOS / Android 子母畫面，切換至其他應用時仍可在小窗查看座位與即時語音。 The game will not freeze! The system includes built-in resilience:
• Auto-Reconnect: Re-opening the app instantly syncs you back into the current room.
• Host-Handoff: If the room owner disconnects, authority temporarily delegates to another player. The original owner can reclaim control with one tap upon return.
• Picture-in-Picture (PiP): Keep listening to the voice judge and view seat status in a floating window.

筆記Notes Q3: 面殺筆記如何使用？離線會不會遺失？ Q3: How do in-game notes work? Will they be lost upon reload?

在遊戲中點擊右下角「筆記」圖示，即可隨時記錄各座位的發言標籤、金銀水標註、以及自訂草稿。筆記資料均採用本機安全儲存，對局進行中即便短暫退出 App 也不會遺失。 Tap the "Notes" icon on the bottom right to tag players, track identities, and draft speech arguments. Notes are persisted in local device cache and remain safe even if you briefly leave the app.

板型Roles Q4: 如何使用「神狼共舞（百變狼王）」或自訂板子？ Q4: How does "Morph Wolf" (God Wolf Dance) operate?

在首頁點擊「創建房間」，於板子模板中即可選取「神狼共舞」或「自由配置板」。百變狼王在開局時會從隨機黑化卡池（狼魔、狼預、狼巫、狼獵、狼攝、狼熊）中繼承能力，法官公播時會使用全息擬態標準神職廣播，絕不洩漏特殊身分！ Select "God Wolf Dance" when creating a room. Morph Wolf inherits abilities from a pool of corrupt cards (Mage, Seer, Witch, Hunter, Dreamer, Bear). The judge broadcasts standard public calls to ensure complete anonymity.

帳號Account Q5: 如何註銷我的帳號與個人數據？ Q5: How can I delete my account and associated data?

您隨時可以在 App 內透過「個人資料 -> 註銷帳號」自主刪除；若您已卸載 App，請前往我們的【帳號刪除說明專頁】，或寄信至客服信箱，我們將於 3 個工作天內為您完成永久資料抹除。 You can delete your account directly in the app under "Profile -> Delete Account". If uninstalled, visit our Account Deletion Guide or email our support desk for manual removal within 3 business days.

🐛 錯誤回報與功能建議Feedback & Bug Reports

在遊戲結算頁面或設定頁面中，您可隨時點擊「問題回報」送出診斷 Snapshot。我們團隊每週會定期檢視玩家回饋並更新優化狀態機與規則平衡性。 Inside the game settlement screen or settings dialog, tap "Bug Report" to submit anonymized diagnostic logs. Our team reviews feedback continuously to enhance state machine stability and role balance.